General Terms and Conditions

Terms and Conditions

  1. Introduction
    1.1 These Terms and Conditions apply to the use of our website or the purchase of products offered through our website.
    1.2 The defined terms and interpretations of these Terms and Conditions are set out in Section 26.

  2. Acceptance
    2.1 You declare and guarantee that:
    (a) You are a natural person and at least 18 years old;
    (b) You have the authority to enter into a legally binding contract with us; and
    (c) You are not prohibited from entering into a legally binding contract with us by applicable law or contract.
    2.2 We reserve the right to request written confirmation of your authority to accept these terms.
    2.3 You declare and guarantee that you:
    (a) Have not been convicted of any computer or internet crime; and
    (b) Have not been previously denied products or access to the website.
    2.4 We reserve the right to deny you access to our website if we deem it necessary or appropriate.
    2.5 The placement of an order means:
    (a) Your promise and guarantee that you have carefully and fully read these Terms and Conditions;
    (b) Your offer to purchase the order exclusively under these Terms and Conditions;
    (c) Your consent that any order confirmation is based solely on these Terms and Conditions; and
    (d) Your promise to us to comply with these Terms and Conditions.
    2.6 If you do not agree with these Terms and Conditions, you may not use the website or purchase products.
    2.7 You must explicitly agree to these Terms and Conditions to:
    (a) Submit information through our website; or
    (b) Purchase a product.
    2.8 By visiting our website, purchasing products, or agreeing to these Terms and Conditions:
    (a) You also agree to our Privacy Policy; and
    (b) You accept and agree to comply with our Acceptable Use Policy (see Section 12 below for more details).
    2.9 We recommend printing a copy of these Terms and Conditions for your records.
    2.10 If you do not agree with these Terms and Conditions, you may not place an order or communicate with us.

  3. Personal Use
    You confirm that you will use the website solely to purchase products for your personal, non-commercial use and not as a representative or agent of another person.

  4. Prices
    4.1 The prices of the products indicated on our website are inclusive of shipping fees, but exclusive of any charges, taxes, duties, or similar governmental levies ("duty unpaid and untaxed").
    4.2 Any duties, taxes, fees, levies, or other governmental charges and declarations related to the importation of the products to the delivery address are your responsibility and are not included in the price of the products. All deliveries may, in some cases, incur additional costs that the seller is not responsible for and which must be borne by the customer. These include, in addition to shipping costs, customs duties or import VAT, as the goods are shipped from a non-EU country (China). You should clarify with our customer service in advance whether customs duties apply to a product. Customs duties or import VAT are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty unpaid and untaxed." The buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. Since import rules vary from country to country, please check the customs duties and VAT of your country before placing your order. The buyer is responsible for fully complying with all import laws and regulations upon receipt of the goods.
    4.3 We will make every effort to ensure that all details, descriptions, and prices of the products appearing on our website are correct. However, errors may occur. If we discover that a price error has occurred, we will notify you as soon as possible and give you the option to confirm or cancel your order at the correct price. If we are unable to reach you or do not receive feedback, the order will be considered canceled, and you will receive a full refund. If you choose to confirm your order, we will arrange for the delivery of your order and charge or refund the amounts specified in the notification using the payment method you used for your original order.
    4.4 We are not obligated to fulfill an order if the price indicated on the website is incorrect (even after you have received an order confirmation).
    4.5 Prices may change from time to time. However, such changes will not affect an order for which an order confirmation has been sent.

  5. Placing an Order
    5.1 Once you place an order, all orders are subject to availability in stock. If we have sufficient stock to fulfill your order, you will receive an order confirmation, which will serve as our acknowledgment of receipt of your order. In the case of delivery issues or unavailability of stock to fulfill your order, we will notify you via email and refund all payments made for the order.
    5.2 A contract is only formed when we have issued an order confirmation to you and only with respect to the products listed in the order confirmation. These general sales terms are part of the contract and are incorporated to the exclusion of all other terms and conditions.
    5.3 If your order consists of more than one product, the products may be delivered in separate shipments at different times.
    5.4 We reserve the right to remove products from the website at any time. We also reserve the right to modify or remove materials or content from the website. We are not liable to you or any third party for removing a product from our website or for modifying or removing materials or content from our website.
    5.5 We reserve the right to refuse or cancel an order placed by you at any time (even after sending an order confirmation). We are not liable to you or any third party for the cancellation or refusal of an order.
    5.6 If we cancel your order after receiving payment (even after sending an order confirmation), the payment for the order will be fully refunded to you.

  6. Payment
    6.1 You can pay for the products using one of the payment service providers listed on our website.
    6.2 You may also pay for all or part of your order using a promotional voucher provided by us. Promotional vouchers can only be redeemed online at checkout.
    6.3 We may use payment service providers to process payments between you and us. You agree that we may share documents and information about you with these payment service providers, including documents and information containing your personal data.
    6.4 We are not a regulated payment service provider or money transfer agent and are not responsible for payment errors or issues caused by payment service providers.
    6.5 You are responsible for providing complete and accurate information during the payment process, and all payments must be made using your own means. By placing an order, you confirm:
    (a) that the payment method used for the payment belongs to you;
    (b) that you are, if applicable, the lawful holder of the promotional voucher; and
    (c) that you have sufficient funds or credit capacity to pay for the order.
    6.6 We are not responsible or liable for the unauthorized use of your credit, debit, or prepaid cards by third parties, even if such cards have been reported as stolen. We are entitled to report fraudulent payments or other illegal activities to relevant authorities (including credit agencies).
    6.7 You may not:
    (a) initiate chargebacks related to payments you have made for products; or
    (b) refund payments made for products.
    6.8 You agree to indemnify us and hold us harmless from any chargebacks or cancellations of payments you have made, as well as any losses, costs, liabilities, or expenses arising from such chargebacks or cancellations.

  7. Delivery
    7.1 We will make every effort to deliver your order to the delivery address specified at the time of ordering.
    7.2 We will provide you with an estimated delivery date at checkout.
    7.3 We may inform you if we cannot meet the estimated delivery date. However, we are not liable for any losses, liabilities, costs, damages, fees, or expenses arising from a delivery delay, as far as permitted by law.
    7.4 We may not be able to deliver products to certain locations. In such cases, we will inform you and arrange for the cancellation and refund of your order or deliver the order to an alternative delivery address you confirm.
    7.5 All risks associated with the product pass to you once the delivery is made to the delivery address unless the delivery is delayed due to a breach of your obligations under these Terms and Conditions. Risk passes at the time the delivery would have occurred if you had not violated the law.
    7.6 If you cannot accept the delivery or collection of your order, we may leave a card with instructions for re-delivery or collection by the courier.
    7.7 If the delivery or collection is delayed due to your unreasonable refusal to accept the delivery or failure to accept the delivery, or if you do not collect your order from the courier, we may charge you reasonable fees and costs incurred from the return of the order to the sender, without prejudice to any other rights or remedies we may have.
    7.8 Goods will be shipped within 2-5 days after confirmed payment receipt. The standard delivery time is 5 to 8 business days, exceptionally up to 4 weeks, unless otherwise specified in the item description. The owner does not ship directly. The order will be shipped by the manufacturer once the entire order is available.
    7.9 Any customs duties, taxes, customs fees, levies, or other official charges and declarations related to the importation of products to the delivery address are your responsibility and are not included in the price of the products. All deliveries may, in some cases, incur additional costs that the seller is not responsible for and which must be borne by the customer. These include, in addition to shipping fees, customs duties or import VAT, as the goods are shipped from a non-EU country (China). You should clarify with our customer service in advance whether customs duties apply to a product. Customs duties or import VAT are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty unpaid and untaxed." The buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. Since import rules vary from country to country, please check the customs duties and VAT of your country before placing your order. The buyer is responsible for fully complying with all import laws and regulations upon receipt of the goods.

  8. Order Cancellation or Modification
    8.1 After an order has been placed on our website, you may cancel or modify it by sending us an email.
    8.2 Once an order is packed, it can no longer be canceled or modified; instead, the order must be returned to us according to Section 10 below. Since our goods are shipped from Asia, transit times may be longer, and we have no control over these times. If the product(s) have already been shipped, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you may inform us about your cancellation in advance. To ensure a quick return, please send us a shipping confirmation. A preemptive refund is only possible after 16 weeks of receiving the order if the goods have not been received.
    8.3 As we operate with a fully automated system, orders are triggered immediately after being sent. Therefore, we cannot interrupt the shipping process until delivery, and a refund before receiving the goods is only possible within 24 hours of the order being placed.

  9. Defective Products
    9.1 You acknowledge that the products are standard products and were not specially made according to your requirements.
    9.2 All product descriptions, information, and materials on the website are provided "as is" without any express or implied warranties or other representations.
    9.3 Product images may slightly differ from the actual product you receive.
    9.4 If the product you receive is defective, you may email us to inform us about the product to be returned and attach a photo of the defective product.
    9.5 You can return the product to us according to Section 10.
    9.6 We will inspect the product once we receive it. Our processing time depends on your order.
    9.7 We will inform you via email if we determine that the product is defective.
    9.8 Our only obligation to you regarding defective products is to either (at our sole discretion):
    (a) replace the product and cover the delivery costs to the delivery address, in which case you must return the defective product to us, and we will deliver a replacement product to the delivery address; or
    (b) pay you an amount equal to the price of the product and the return shipping costs for the defective product to us. We will refund this amount to you to the account from which we received the payment and using the same payment method.

9.9 If we determine that the product is not defective, we may, at our sole discretion, decide not to refund the purchase price of the product and may ask you to pay any reasonable service fees, which we may deduct from the payment method used for the order. We are not liable to you for any losses, liabilities, costs, damages, fees, or expenses arising from this section, to the extent permitted by law.

10. Returns and Refunds

10.1 Our return policy is part of these Terms and Conditions, which govern your access to and use of our website.

10.2 If you are not completely satisfied with your order, you can send us an email informing us about the product you wish to return, and return it to us. The cancellation period is 30 days from the date on which you or a third party, other than the carrier, designated by you, took possession of the last product.

10.3 The return and associated costs are the responsibility of the customer and must be borne by the customer.

10.4 We must have received the product in order for the customer to be entitled to a refund. We will inspect the returned product upon arrival.

10.5 You must ensure that the product is returned to us in the same condition as when you received it, and that it is properly packaged. The product must be unused, the product labels must not have been altered, and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right to refuse acceptance of the return.

10.6 Our processing time for returns depends on your order.

10.7 If we are satisfied with the condition of the product you are returning, we will send you an email confirming the approval of your return. A refund will be processed promptly to the payment method used for the order, once we have sent you the notification confirming the approval of your return.

10.8 The cancellation is complete when we have received the physical goods.

10.9 Since our goods are shipped from Asia, delivery times may be longer, which is beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us.

10.10 We cannot accept a return if the goods do not reach us within 30 days from the delivery date. We will not issue a refund if the goods are not returned within 30 days after purchase.

12. Permitted Use
12.1 You may not use our website for the following "Prohibited Actions":
(a) Use the website in any way or take any actions that could damage the website or impair the performance, availability, or accessibility of the website;
(b) Use the website in an illegal, unlawful, fraudulent, or harmful way, or in connection with any illegal, unlawful, fraudulent, or harmful purpose or activity;
(c) Use the website to copy, store, host, transmit, send, use, publish, or distribute materials related to spyware, computer viruses, Trojan horses, worms, keyloggers, rootkits, or other malicious software;
(d) Conduct systematic or automated data collection activities (including scraping, data mining, data extraction, or harvesting) on or in connection with our website without our explicit written consent;
(e) Access the website or otherwise interact with the website using robots, spiders, or other automated means;
(f) Violate the guidelines set out in our website's robots.txt file;
(g) Use data collected from our website for direct marketing activities (including email marketing, SMS marketing, telemarketing, or direct advertising);
(h) Use data collected from our website to contact individuals, businesses, or other persons or entities;
(i) Use or instruct the website or its infrastructure to interact with devices unless explicitly authorized;
(j) Use the website infrastructure to initiate, propagate, participate in, or attempt to engage in hacking attacks or to send network messages that are bandwidth-intensive, malicious, or potentially harmful to devices that may not belong to us;
(k) Copy, publish, modify, translate, decompile, disassemble, reverse engineer, or otherwise attempt to ascertain the structure or source code of the website (whether to create derivative works from the source code or otherwise), directly or indirectly;
(l) Use the website or access it to create a similar or competing product or service or present a comparative study or product comparison to third parties;
(m) Sell, assign, sublicense, transfer, distribute, or lease your access to the website;
(n) Make the website available to a third party via a private computer network;
(o) Edit or modify content or copies of material printed or copied from our website in any way;
(p) Use the website in any way that is prohibited by applicable law or regulations governing the use of the website;
(q) Make unauthorized requests or place fraudulent orders; or
(r) Submit speculative, false, or fraudulent orders.

12.2 You agree to indemnify us for any damages, losses, liabilities, costs, or expenses that we incur as a result of or in connection with any prohibited action you commit or authorize.

12.3 You agree to notify us promptly if you become aware of any person engaging in prohibited activity. You will provide us with reasonable assistance in any investigations that we may conduct based on the information you provide.

12.4 You must ensure that all information you provide to us via our website or in connection with our website or products:
(a) is true, accurate, current, and complete and not misleading;
(b) complies with all applicable laws and regulations;
(c) does not infringe the privacy, data protection, confidentiality, intellectual property rights, or any other rights of third parties; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal, or otherwise objectionable.

12.5 You will promptly provide us with any documents or other information we request to verify your identity. You will immediately update all information you provide so that it remains complete and accurate.

12.6 You must comply with all applicable laws in relation to your use of the website, and it is your sole responsibility to ensure that you comply, whether based in your country of residence, the location from which you access the website, or elsewhere.

12.7 Please email us if you become aware of materials or activities on our website that do not comply with these Terms and Conditions.

13. Links to the Website
13.1 Links from our website to other websites and resources provided by third parties are for informational purposes only. Links from our website to other websites and resources should not be considered as endorsements or approvals by us of those linked websites or resources or the information you receive from them.

13.2 You acknowledge and agree that we have no control over the content of other websites and resources linked to or referenced on our website.

13.3 You may link to our homepage provided you do so in a fair and legal manner and do not damage or exploit our reputation.

13.4 You may not link in such a way as to suggest any form of association, approval, or endorsement by us where none exists.

13.5 You may not create a link to our website from a website that is not owned by you.

13.6 You may not embed our website in frames on another website or link to any part of our website other than the homepage.

13.7 We reserve the right to withdraw linking permission without notice.

13.8 The website to which you link must in all respects comply with the content standards set out in our acceptable use policy (see section 12 above).

13.9 Please contact us for prior approval of any link to our website that does not comply with this section 13.

14. Intellectual Property Rights
14.1 The code, structure, and organization of the website are protected by intellectual property rights.

14.2 We are the owner or licensee of all intellectual property rights in our website and the content and materials published there. These works are protected by laws and treaties worldwide. All rights are reserved.

14.3 You may only use the website and its content for personal, non-commercial purposes and in accordance with these Terms and Conditions. The content of the website includes content relating to the products.

14.4 You agree to notify us of any suspected infringement of our intellectual property rights.

14.5 You may not use our trademarks without our prior written consent, unless they are part of the material you use (and reproduce exactly) in accordance with section 13.

15. Privacy
15.1 Our privacy policy forms part of these Terms and Conditions, which govern your access to and use of our website.

15.2 We use cookies on our website. We also use cookies to track how our customers prefer to use our website. By accepting these Terms and Conditions, you also consent to the use of cookies for this purpose. For more information on cookies, please refer to our privacy policy.

15.3 If you provide us with your personal data, we will process this data from time to time according to your instructions and take appropriate security measures to protect such personal data from unauthorized and unlawful processing, as well as accidental loss, destruction, or damage.

15.4 Unless specific security precautions are required or otherwise agreed in writing, information and documents related to the sale of products may be shared between us, particularly such information and documents may be accessed electronically by our employees, officers, consultants, or agents.

16. Viruses
16.1 We do not guarantee that our website will be secure or free from errors or viruses.

16.2 It is your responsibility to take appropriate security measures to protect your devices from viruses, Trojan horses, and other malicious or harmful content.

16.3 You may not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material.

16.4 You may not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.

16.5 You must notify us immediately if you become aware of any security breach or suspect such a breach.

16.6 We reserve the right to take legal action against you if you breach these provisions, including the immediate termination of your use of our website.

17. Liability
17.1 Nothing in these Terms and Conditions will exclude or limit our liability for fraud or for death or personal injury resulting from our negligence.

17.2 We are not liable for losses or damages that were not foreseeable when you used the website and/or products.

17.3 We are not liable for losses or damages caused by the use of the website, unless these damages were caused by gross negligence or intentional misconduct.

17.4 We are not liable for losses caused by the inability to use the website or its services, including, but not limited to, the inability to order or deliver products.

17.5 We are not responsible for losses or damages caused by the use of viruses or other malicious content, or by your use of the website or reliance on information published on our website.

**17.6 The exclusions and limitations of liability in these Terms and Conditions do not affect our liability: (a) for death or personal injury resulting from our negligence; (b) for fraud or gross breach of professional duties; (c) for any other liability that cannot be excluded or limited under the applicable law of the jurisdiction in which a relevant claim is made, including any limitations on our right to limit our liability; and (d) in any other case where our liability is required by any other applicable law or regulation to be at least a minimum amount, in which case this minimum amount shall be considered as compensation instead of the amount that would otherwise apply.

17.7 These provisions are an exhaustive list of remedies available to any party or third party against one of the parties under or in connection with these Terms.

18 Indemnity
18.1 You shall indemnify and hold harmless the indemnified parties on first demand from any claims, costs, and losses of any kind that the indemnified parties may suffer or incur, arising from (a) a material breach of your obligations under these Terms and Conditions, (b) fraud, negligence, misconduct, or gross neglect of your obligations under these Terms and Conditions, and (c) your use of our website.

18.2 We have the right to require reimbursement from you for any costs reasonably incurred by us in connection with an indemnified claim, and all such costs are payable upon request.

19 Force Majeure
19.1 If a force majeure event lasts for more than one week, we may terminate these Terms and Conditions by written notice without further liability, except for the refund of any paid but undelivered product.

19.2 We reserve the right to decide at our discretion how to deal with the occurrence of a force majeure event in order to fully meet our obligations under these Terms and Conditions.

20 Amendments
20.1 We may amend these Terms and Conditions from time to time. We will notify you in advance of any material changes that we believe may adversely affect you. We will notify you of changes to these Terms and Conditions. The current Terms and Conditions apply to your use of our website and all products offered through our website.

20.2 If you do not agree with the amended Terms and Conditions, you must cease using our website or purchasing our products.

20.3 If you have given your express consent to these Terms and Conditions, we will ask you for your express consent to a revision of these Terms and Conditions before your first purchase of products after the amendment has come into effect. If you do not provide your express consent and acceptance of the amended Terms and Conditions within the period specified by us, you must cease using the website or purchasing our products.

21 Your Breach
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to believe that you have breached these Terms in any way, we may (a) send you one or more formal warnings; (b) temporarily suspend your access to our website; (c) suspend the processing of an order; (d) refuse to accept payment from you; or (e) permanently ban you from accessing our website; (f) block access to our website from computers using your IP address; (g) contact all or some of your Internet service providers and request them to block your access to our website; or (h) take legal action against you, whether for breach of contract or otherwise.

21.2 If we suspend, ban, or block your access to our website or any part of it, you may not take any action to circumvent such suspension, ban, or blocking.

22 Termination and Suspension
22.1 You may stop using the website at any time.

22.2 We may suspend the provision of the website at any time, with or without cause, and with or without prior notice.

22.3 Without prejudice to section 22.2, we may suspend or terminate your access to the website if your use of the website is likely to result in legal liability of any kind or disturb the use of the website by others.

22.4 If we suspend or terminate your access to the website, we will make reasonable efforts to notify you in advance. However, at our discretion, we may suspend or terminate your access to the website immediately and without prior notice.

22.5 We do not guarantee that our website will always be available or uninterrupted. We may interrupt, suspend, withdraw, or limit the availability of all or part of our website for commercial or operational reasons. We will make reasonable efforts to provide you with advance notice of such suspension or withdrawal. In the event of termination, suspension, withdrawal, or modification of the website, you will not be entitled to compensation or any other payments.

23 Effect of Termination
23.1 The termination of these Terms and Conditions will immediately end any obligation to provide customer service.

23.2 Under no circumstances will you be entitled to compensation from us for loss of rights, goodwill, or any other losses resulting from the termination of these Terms and Conditions for any reason.

23.3 The termination of these Terms and Conditions will not affect any rights already accrued and will not affect any provisions of these Terms and Conditions that, according to their provisions, continue to apply or come into force. Sections 17 (Liability) and 18 (Indemnity) also remain in effect after termination of these Terms and Conditions.

24 General Provisions
24.1 You may not assign any of your rights under these Terms and Conditions.

24.2 The rights, powers, and remedies provided under these Terms and Conditions are (unless explicitly stated otherwise) cumulative and not exclusive of the rights, powers, and remedies provided by law or otherwise.

24.3 We outsource the hosting of the website to a third party.

24.4 If the validity or enforceability of any provision of these Terms and Conditions is in any way restricted by applicable law, that provision shall remain valid and enforceable to the maximum extent permitted. The invalidity or unenforceability of such a provision shall not affect the validity or enforceability of the remaining provisions.

24.5 Failure to exercise a right, power, or remedy under these Terms or by law does not constitute a waiver of that right, power, or remedy. If we issue a waiver for a breach of any provision of these Terms and Conditions, it will not be considered a waiver of a later breach of that provision or any other breach.

24.6 The exercise of the parties' rights under these Terms and Conditions is not dependent on the consent of third parties.

24.7 These Terms and Conditions are for our benefit and your benefit and are not intended to benefit or be enforceable by any third party.

25 Applicable Law
"Order" means the order you place via our website to purchase one or more products from us; "Order Confirmation" means the email we send to confirm your order, as set out in section 4.3 above; "Payment Processor" means any third-party payment processor we use; "Product" means a product offered on our website; "Website" means the website; "Website Infrastructure" includes all our systems (including the code) that enable, provide, or describe the website.

26.2 References to "sections" refer to sections of these Terms and Conditions.

26.3 Headings are for convenience only and do not affect the interpretation or structure of these Terms and Conditions.

26.4 Words in the singular include the plural, and words in the plural include the singular. Words indicating gender include any gender, and references to persons include individuals, companies, entities, businesses, or partnerships.

Please send us an email if you have any questions or concerns about these Terms and Conditions, the website, or the products.

Where is my order?
In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed. If you have waited 3 extra days after the original delivery date and still haven't received your order, please send an email to: support@aurirose.com

Returns:
Return-and-refund-policy

When can I expect my order to arrive?
Once your order has been shipped, packages are typically delivered within 5–9 business days after shipping. You can find the expected delivery times for your country on our shipping page.